The support stage is usually the most prolonged and intense stage of a project. On this stage, you as a customer review the developed software to ensure that it is implemented in accordance with your needs and requirements. While we always perform the beta testing by ourselves, there could be cases of misunderstandings, trading platform related issues, other specific errors caused by incorrect usage of the software. These issues are assessed during the support stage and are fixed in a tight connection with you, extracting log files and screenshots of detected errors, connecting remotely and executing any other procedures needed.
For all our customers we provide an extensive support that includes:
A lifetime guarantee for bug fixing
Software installation help
Tutorials on software usage
You can apply for any other kind of support you need and we will be glad to do our best in order to help you.